Please call or email Chu’s Packaging Supplies (CPS) first to obtain a Return Merchandise Authorization (RMA) number within 30 days of purchase. Failure to obtain a RMA number within the allowed time of 30 days will not qualify for a return. All returns are subject to a re-stocking fee (calculated prior to RMA approval). Customers are responsible for all return shipping charges, including canceled in-transit or refused upon arrival orders. Returned items are subject to full inspection upon arrival to CPS’s warehouse and refunds/credits are contingent to the returned item’s condition. There are absolutely NO RETURNS accepted on any custom order(s) – no exceptions. For more details, please call us toll-free at 1-800-377-4PKG or email us at [email protected]